Refund Policy
A Legal Disclaimer
Thank you for choosing Through Grief We Grow. We are committed to providing valuable resources and a supportive community for our members. Please review our refund policy carefully.
1. General Policy
All sales of digital products and memberships on Through Grief We Grow are final. Due to the immediate and intangible nature of our services, which include instant access to community forums, guides, and resources, we do not offer refunds, returns, or exchanges. By making a purchase, you agree to this policy.
2. Exceptions to the General Policy
We understand that technical issues can arise. A refund may be considered only under the following exceptional circumstances:
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Duplicate Charge: If your account is charged more than once for the same service or subscription.
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Access Issues: If a technical error on our part prevents you from accessing the purchased content or community platform, and we are unable to resolve the issue within a reasonable timeframe.
In these specific cases, we will issue a full refund to the original payment method.
3. How to Request a Refund (for Exceptions Only)
To request a refund under the conditions listed above, you must contact us within seven (7) days of the purchase date. Your refund request must include the following information:
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Your full name and email address associated with your account.
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The transaction or order number.
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A detailed explanation of the issue (e.g., "duplicate charge" or "technical access problem").
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Any relevant screenshots or documentation to support your claim.
Please send your request to support@throughgriefwegrow.com.
4. Processing Refunds
If your request is approved, we will process your refund within 7-10 business days. The funds will be returned to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and your continued use of our services after any such changes constitutes your acceptance of the new policy.
Contact Information
If you have any questions about this refund policy, please contact us at: